Key members of the executive team at City Park grew up parking cars and tending lots as children of the founders. With this background, the imperative to provide outstanding customer service is literally in our company’s DNA.
As San Francisco’s leading parking management company, we understand the need to deliver excellent customer services to two distinct groups: our clients, and our clients’ customers.
When working with our clients, we concentrate on accountability and communication. As a City Park client, you’ll always know how your parking operation is performing and you’ll always have access to our senior management team.
When working with our clients’ customers, City Park understands its role in the overall parking experience. We train our staff extensively and instill in them the desire and ability to provide excellent service. From policies and procedures to staying cool under pressure, from remembering customers’ names and parking preferences to safety and emergency measures, at City Park we expect only the highest standards of customer service from all members of our staff.
As a final measure of our dedication to improving the overall parking experience, we regularly employ the following three tools:
- Secret Shoppers – City Park undertakes anonymous site visits and evaluations on areas such as garage and booth cleanliness, customer interactions, attendant attitude, uniform presentation and the expediting of transactions.
- Customer Comment Cards – We take these written comments by our parking customers very seriously. Division Managers are responsible for regularly tabulating and reviewing the results and taking appropriate actions.
- Monthly Physical Audits – These onsite inspections are comprehensive and cover all areas of operations, including a thorough safety checklist.